Clients are at the heart of our business and delivering an outstanding service at all times is what we strive to do. However, we recognise that from time to time our clients may have cause to make a complaint.
RiverPeak Wealth Limited is committed to dealing with complaints effectively and fairly in accordance with the Financial Conduct Authority’s complaint handling rules and guidance. If you wish to register a complaint, please write to The Compliance Officer, RiverPeak Wealth Limited, The Dairy Office, Burrell Road, Haywards Heath, West Sussex. RH16 1TW, or telephone us on 020 3770 9892.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.